Refund Policy

At Proformance Diagnostics, we stand behind the quality of our products and are committed to providing reliable, professional-grade diagnostic solutions. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the original purchase date.

To be eligible for a return:

• The item must be in original condition (unused or lightly used with no damage)
• The item must be returned in its original packaging, including all accessories, cables, and documentation
• Proof of purchase (order confirmation or receipt) is required

Returns After 30 Days

Returns requested after 30 days may be accepted at our discretion and will be subject to a 20% restocking fee.

Software & Subscription Policy

• Software renewals are refundable within 14 days of purchase
• After 14 days, software renewals are non-refundable
• Activated or used software may not be eligible for refund

Non-Eligible Items

The following items are not eligible for return:

• Products that show signs of misuse, damage, or modification
• Items missing components or original packaging
• Products marked as final sale or non-refundable
• Software or digital products that have been activated or used

Return Process

To initiate a return, please contact our support team at [email protected] and include your order number, reason for return, and photos if applicable.

Once your return request is approved, we will provide instructions for returning your item.

Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect
• We recommend using a trackable shipping service — we are not responsible for lost or damaged returns

Refunds

Once your return is received and inspected:

• You will be notified of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method
• Please allow 3–10 business days for the refund to appear, depending on your payment provider

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at [email protected].

Warranty & Technical Support

Our products are designed for professional use. If you are experiencing issues, we strongly encourage you to contact our support team before requesting a return. In many cases, issues can be resolved quickly through troubleshooting.