FAQ's

Download the APP

Scan the provided QR code or search for "ProFormance" in the App Store or Google Play.

If you already have the app installed, make sure you're using the latest version before connecting to the VCI.

💡 Important: Always update to the latest version to ensure optimal performance and access to new features.

If you're experiencing connection issues with your ProFormance Link VCI, please follow these troubleshooting steps:

• Ensure secure connection: Verify that the VCI is securely connected to the vehicle's diagnostic port.
• Power up the VCI: Turn the ignition key to the ON position to power up the VCI.
• Check indicator light: Verify that the indicator light on the VCI is illuminated.
• Enable Bluetooth: Make sure Bluetooth is enabled on your mobile device and that it is within range.
• Restart devices: If the issue persists, restart both your mobile device and the VCI, then attempt to reconnect through the ProFormance app.

If you continue to experience issues, please contact us at [email protected] or call (330) 417-7021.

First-Time Setup:

Scan the QR code located on the back of the VCI, in the instruction manual, or on the product packaging. This will direct you to the appropriate app store for your mobile operating system, where you can download the ProFormance app.

💡 Tip: After downloading, make sure you're using the latest version before connecting to the VCI.

Step-by-Step Setup Guide:

💡 Tip: If the app shows "Setup Required", the binding process wasn’t completed. Please restart the binding process.

No, the ProFormance Diagnostics app does not automatically charge your account. Our app does not store any credit card information and does not automatically charge any accounts.

All billing & payment management is performed securely via our website. We do not process or manage billing inside the app.

Whenever you need to renew your subscription, you will receive an email reminder. It will also show you the days remaining under each vehicle inside the app.

If you have any billing concerns, please email [email protected].

We offer a 30-day refund policy. Beyond that, we review each case individually (e.g. if you received a product damaged in shipping).

To initiate a refund request, send an email to [email protected] with:

• Your order number
• The reason for your refund request

Refund eligibility checklist:

• Request submitted within 30 days of purchase
• All original items returned (VCI, USB cable, manual, packaging)
• No signs of damage or misuse

If approved, we will issue a return shipping label. Once the product is received, inspected, and restocked, your refund will be processed.

If you have questions about your return status, call us at (330) 417-7021 or email [email protected].

Step-by-Step Setup Guide:

Make sure you have an active subscription (Pro or Unlimited) and that you’re connected to the truck.

1. Open the ProFormance Diagnostics app
2. Select your truck
3. Tap “Diagnostics”
4. Tap “DPF Service”
5. Choose “Start Forced Regen”
6. Follow the on-screen instructions

Important Notes:

• The truck needs to be outdoors or in a well-ventilated area
• Make sure the truck is in neutral with the parking brake applied
• Apply the foot brake when prompted
• Monitor engine temperature and RPM during regen
• Do not move the truck until regen is complete

If you have questions about the process or encounter an issue, contact us at (330) 417-7021 or email [email protected].

We offer two main subscription plans:

• Pro Plan: Includes unlimited trucks and all diagnostic features. Best for fleets, service shops, and technicians.
• Lite Plan: Includes diagnostics for a single truck. Ideal for owner-operators.

Plans include features such as:

• DPF service functions
• Historical data storage
• Firmware updates
• Remote support from ProFormance techs

For detailed pricing, visit our pricing page.

If you need support selecting the right plan, reach out to us at [email protected].

For comprehensive information about supported vehicles and features:

• Website: Visit www.proformanceusa.com for:
  • Detailed repair videos
  • Supported vehicle information
  • Technical specifications
  • Additional resources and documentation

Have feedback or suggestions?

We'd love to hear from you! Contact us at [email protected] to share your thoughts about our products.

Pairing with Blue-Link 2 - Watch Video

Step 1 - Turn ignition OFF and remove Key.

Step 2 - Ensure your Bluetooth is ON by going to Settings then clicking on Bluetooth and ensuring it is ON

Step 3 - Insert the Blue-Link 2 by Matching the 9-pin or OBD connector to the Diagnostics port of the truck. Make sure it is fully seated in the port.

Step 4 - Insert Key and Turn Ignition to ON position with Engine OFF

Step 5 - Press and hold down the button on the front of the Blue-Link 2 until the Green Light next to the button starts flashing blue indicating the Blue-Link 2 is in Pairing Mode.

Step 6 - Open up the ProFormance Diagnostics Application and wait for a Bluetooth Pairing Request to be displayed, Once the request is displayed select pair.
Note: If pairing request is not displayed. Please start over at Step 1

Step 7 - Application will continue through connection process until fully connected to vehicle.
NOTE: If Unit does not connect please start over at step 1

Pairing with ProFormance Link

Step 1 - Turn ignition OFF and remove Key.

Step 2 - Go to Settings, Select Connections, and make sure Bluetooth is ON

Step 3 - Insert ProFormance Link by Matching the 9-pin or OBD connector to the Diagnostics port of the truck. Make sure it is fully seated in the port.

Step 4 - Insert Key and Turn Ignition to ON postion with Engine OFF

Step 5 - Hold down the button on the buttom of the ProFormance Link for 5-10 Seconds until the Green Light next to the button starts flashing indicating the ProFormance Link is in Pairing Mode.

Step 6 - Open up the Bluetooth settings on your Apple Device and scroll down to other devices. Look for the BLMini_XXXXX and connect to it. Once Connected it will move to the My Devices section and show connected.

NOTE: If BLMini_XXXXX does not appear please start over at step 1

Step 7 - Open up the ProFormance Diagnostics Application and allow it to connect.
NOTE: If unit does not connect please start over at step 1

If you are having trouble or experiencing connection issues please contact us at [email protected] or call (330) 417-7021.

Pairing with Blue-Link 2

Step 1 - Turn ignition OFF and remove Key.

Step 2 - Go to Settings, Select Connections, and make sure Bluetooth is ON

Step 3 - Insert the Blue-Link 2 by Matching the 9-pin or OBD connector to the Diagnostics port of the truck. Make sure it is fully seated in the port.

Step 4 - Insert Key and Turn Ignition to ON postion with Engine OFF

Step 5 - Press and hold down the button on the front of the Blue-Link 2 until the Green Light next to the button starts flashing blue indicating the Blue-Link 2 is in Pairing Mode.

Step 6 - Expand Bluetooth options, Under Available devices select the Blue_Link 2 Device. It will be displayed as BL_ Followed by the serial Number of your Blue-Link 2.

NOTE: If Bl_XXXXX does not appear please start over at step 1

Step 7 - Open up the ProFormance Diagnostics Application and allow it to connect.
NOTE: If Unit does not connect please start over at step 1

Pairing with ProFormance Link

Step 1 - Turn ignition OFF and remove Key.

Step 2 - Go to Settings, Select Connections, and make sure Bluetooth is ON

Step 3 - Insert ProFormance Link by Matching the 9-pin or OBD connector to the Diagnostics port of the truck. Make sure it is fully seated in the port.

Step 4 - Insert Key and Turn Ignition to ON postion with Engine OFF

Step 5 - Hold down the button on the buttom of the ProFormance Link for 5-10 Seconds until the Green Light next to the button starts flashing indicating the ProFormance Link is in Pairing Mode.

Step 6 - Expand Bluetooth options, Under Available devices select the BLMini_XXXXX Device.

NOTE: If BLMini_XXXXX does not appear please start over at step 1

Step 7 - Open up the ProFormance Diagnostics Application and allow it to connect.
NOTE: If Unit does not connect please start over at step 1

If you are having trouble or experiencing connection issues please contact us at [email protected] or call (330) 417-7021.

Yes, You can log in to your account from multiple devices, however, you can only maintain one active Bluetooth connection to a device at any given time.

ProFormance Diagnostics does not currently perform these functions, it may become an available feature in the future.

Yes, to fully benefit from ProFormance Diagnostics, we recommend the pro membership. While you can use ProFormance Diagnostics without a membership, please note that its functionality will be limited to reading basic trouble codes only. Activating any advanced features requires an active membership.

No, With ProFormance Diagnostics you never have to pay extra to get updated to the latest version. Being a mobile-based app we post updates regularly and we recommend you set to auto-update or check in regularly as the app will evolve and improve often. You can do this by visiting the Apple App Store or Google Play Store

Your Google Play Store may be out of date and will need to be updated.

1. Open the Google Play Store App
2. Tap Settings
3. Scroll down to Play Store Version
4. Tap to check for an update. If there is an update option select it and allow it to update
5. Then try downloading the ProFormance Diagnostics App again

If the app still will not download you may need to reset the Google Play Store. Follow the steps below.

1. Go to your device settings
2. Apps Tab
3. Scroll down to Google Play Store
4. Tap Storage
5. Tap Clear Data
6. Try to download the ProFormance Diagnostics App again

If none of these work call our support team at (330) 417-7021 or email at [email protected]

An internet connection is required at least once every 14 days for updates on the application. We do have you covered with an offline mode in the app. Once enabled the application will work offline for a period up to 14 days.

Yes, ProFormance Diagnostics is compatible with tablets that meet or exceed our minimum software requirements. Please ensure your tablet's version is up to date according to these specifications.

iPadOS: 13.0 or later.

AndroidOS: 7.0 and up

The ProFormance Diagnostics package includes everything you need to get started:

• ProFormance Diagnostics App: Available for download from the Apple App Store or Google Play Store.
• 12-Month Subscription: This auto-renews, providing full access to all features.
• ProFormance Link: A Bluetooth-enabled OBD & 9-pin adapter for connectivity.
• Instruction Manual: Contains detailed setup and usage instructions.

iPhone
Requires iOS 13.0 or later.

iPad
Requires iPadOS 13.0 or later.

iPod touch
Requires iOS 13.0 or later.

Apple Vision
Requires visionOS 1.0 or later.

AndroidOS
7.0 and up

Our ProFormance Diagnostics hardware is backed by a Limited Lifetime Warranty, which is a testament to our commitment to your satisfaction.

Warranty Coverage: Our Limited Lifetime Warranty covers material and manufacturing defects in our ProFormance Diagnostics hardware for as long as you maintain an active subscription to ProFormance Diagnostics. We understand that your investment in our product is significant, and we want you to be confident that it will perform as designed.

For a complete understanding of our warranty terms and conditions, please refer to the terms and conditions.

USPS Priority Mail (5-10 business days)

UPS Ground (2-4 business days)

UPS 2nd Day Air (2 business days)

UPS Next Day Air (Delivers by 8pm on the next business day)

UPS Next Day Air Early (Delivers by 12pm on the next business day)

NOTE: We also offer local pickup at our location as well

USPS Priority Mail International (7-10 business days)

UPS Standard (3-6 business days)

UPS Worldwide Saver (2-3 business days)

NOTE: We also offer local pickup at our location as well

All in-stock orders will ship out the same day if placed on a Business day before 3:30 pm EST.

NOTE: Orders placed on weekends or holidays will be shipped on the following business day.

As long as the order has not shipped out we can update any address on the order.

Please, Give us a call as soon as possible at (330) 417-7021 or email us at [email protected] to complete your request

You will receive an email once your order ships out with a tracking number. All in-stock orders will ship out the same day if placed on a Business day before 3:30 pm EST.

If you do not receive an email contact us at (330) 417-7021 or email us at [email protected] and we can let you know what the tracking number is.

Most emails can take up to 24 hours to be received.

If you still haven't received an email after 24 hours, contact our customer support team at (330) 417-7021 or email us at [email protected]

First, we recommend contacting the shipping company to see where your package may be.

Next, contact our support team so they can look into your order and see what can be done to get your order delivered. You can contact support at (330) 417-7021 or email us at [email protected]

Yes, we try to cover as many fees, Taxes and Tariffs as we can but there may be times when the customer is responsible for paying any taxes, Fees or Tariffs related to the shipment.

NOTE: A foreign transaction fee may imposed by a credit card issuer on a transaction that takes place overseas or with a foreign merchant. These fees are typically 1%–3% of the value of the transaction and are paid in dollars.

Any product can be returned for a full refund within 90 days of delivery.

All returns are covered by ProFormance USA.

To process a return and receive a prepaid shipping label:

• Email customer service at [email protected]
• Call at (330) 417-7021.

NOTE: Shipping charges are non-refundable.

Please contact our support team at (330) 417-7021 or email us at [email protected]. A restocking fee may be applied to returns past 90 days.

Once the item(s) returned is received we will then process the refund to your original payment method.

After the refund is issued, it can take up to 10 business days for the funds to appear back on your original payment method.

In the event of a damaged item, please reach out to our customer service team through email at [email protected] or call at (330) 417-7021.

Our customer service team will assess the damage and figure out the best solution for you.

Our regular business hours are Monday - Friday (8 am-5 pm EST)

We are closed Saturday and Sunday

We are closed on major United States holidays. Check below for specific dates.

New Year's - January 1st and 2nd

Good Friday - March 29th

Memorial Day - May 27th

Independence Day - July 4th

Labor Day - September 2nd

Thanksgiving Day - November 28th

Christmas Eve - December 24th

Christmas Day - December 25th - 26th

New Year's Eve - December 31st

ProFormance USA is located at
1120 High Ave SW
Canton, OH 44707

You can reach us at:
Phone: (330) 417-7021
Support email: [email protected]
Sales email: [email protected]